2500000TREES PLANTED

Frequently Asked Questions

What do you need help with?

Lens Filters

Lens filter questions and their answers.

Lens Adapters

Lens adapter questions and their answers.

Orders & Payments

Transaction questions and their answers.

Shipping & Delivery

Shipping questions and their answers.

Returns & Refunds

Returns questions and their answers.

Tree Planting

Reforestation questions and their answers.

Rename

Rename questions answered.

Lens Filters

How do I find my filter size?

Your filter size is usually displayed on the front or side of your lens next to this symbol Ø (Ø77 or 77mm).

Your lens filter size is the diameter of your lens measured in millimetres. You can also find your filter size on the back of your lens cap. Please note that the focal length (e.g 24mm) is not your filter size. You can also search for your filter size by entering the specific lens model and filter size. E.g. “Canon EF 24mm f1.4L USM II filter size” and you’ll see it’s 77mm.

What's the difference between the Urth and Urth Plus+ ranges?

Mainly it’s the quality of the optical glass and the number of nano-coating layers.

Urth has two different ranges of filters: Urth (our premium range) and Urth Plus+ (our professional range).

Our Urth range uses premium Japanese AGC optical glass and features an 8-layer nano-coating.

Our Urth Plus+ range uses the world’s best German SCHOTT optical glass and features a 20-layer nano-coating (our UV Plus+ has 30 layers).

If you’ve invested in a professional-quality lens, we recommend you match its quality with our Urth Plus+ range. Our Urth range is the perfect option for all other standards of lens.

Which range do you recommend for telephoto lenses?

Because telephoto lenses use high quality optical glass, we recommend you use our Plus+ range.

For lenses with a focal length 100mm or greater, we recommend you pair your telephoto lens with the best quality optical glass to allow the best sharpness throughout the zoom range. We recommend fixed ND filters over variable ND filters because it means there are fewer layers of glass over your lens.

Which range do you recommend for wide-angle lenses?

You need a slim profile lens filter to avoid vignetting, so you can choose from any Gobe UV, CPL or fixed ND lens filters, but avoid the ND2-400 ND filter as a wide-angle lens limits its range.

For wide-angle lenses, we recommend the ND2-32 or ND8-128 variable ND filters as they are specifically designed for use with wide angles.

All of our products are made in strict accordance with the Environmental Standards of RoHS and come in minimal recycled and recyclable packaging. Our individual filters come in reusable/recyclable robust protective tin case, with a recycled/recyclable EVA foam insert.

Can I stack multiple filters?

Yes, our filters are double threaded so you can stack filters.

All our filters are double threaded, which means they have back and front threads so you can stack filters of the same thread size. Remember that stacking too many filters together can cause vignetting so we would not recommend stacking more than 2 filters together. Some popular stacking combinations include combining 2 fixed ND filters for a greater ND filter factor, and leaving a UV on your lens and stacking a CPL or fixed ND on top. Remember that you will always get the best image quality with just one filter on your lens.

Lens Adapters

How do I find the right lens adapter for my camera?

Find your lens mount and your camera mount.

Identifying your lens mount

The easiest way to find and confirm your lens mount is to know the mount of the camera it was used on originally. A quick internet search of the camera model followed by lens mount is a sure way to confirm what lens mount you need. For example if you have an old Nikon lens and you know it was used on a Nikon FM2, you can easily find that the lens has a Nikon F-mount. This is particularly useful for lenses that are made for different mounts i.e Sigma and Tamron bring out the same lens with different mounts including EF, F, E so knowing the camera the lens was used on is a good shortcut.

If you have an old second hand lens and you are unsure of the camera it was made for, take all the known details of the lens and search the web.

Identifying your camera mount

A quick internet search of the camera model followed by lens mount is the quickest way to confirm your camera’s lens mount. E.g. If you have a Sony A7r, a quick search shows it has a Sony E-mount.

My camera won't take a photo with the adapter, what do I do?

Try changing your camera settings to ‘shoot without lens’.

Our lens adapters are fully manual, and therefore you need to manually set all electronic functions on your lens and camera. If your camera won’t take a photo, it’s probably because your camera can’t sense a lens attached, that’s why you need to set it to ‘shoot without lens’. Ensure all settings on your lens and camera are put into manual mode too.

How do I adjust the aperture with a lens adapter on?

Manually set your aperture.

If your lens has an aperture ring, use that to set the aperture, and if your lens doesn’t you’ll need to set it manually through your camera settings.

How do I find what mount my lens and camera take?

Identifying your lens mount

The easiest way to find and confirm your lens mount is to know the mount of the camera it was used on originally. A quick internet search of the camera model followed by lens mount is a sure way to confirm what lens mount you need. For example if you have an old Nikon lens and you know it was used on a Nikon FM2, you can easily find that the lens has a Nikon F-mount. This is particularly useful for lenses that are made for different mounts i.e Sigma and Tamron bring out the same lens with different mounts including EF, F, E so knowing the camera the lens was used on is a good shortcut.

If you have an old second hand lens and you are unsure of the camera it was made for, take all the known details of the lens and search the web.

Identifying your camera mount

A quick internet search of the camera model followed by lens mount is the quickest way to confirm your camera’s lens mount. E.g. If you have a Sony A7r, a quick search shows it has a Sony E-mount.

Why do my photos have a thick black band when using my adapter?

Most likely because you’re using a crop sensor (APS-C) lens on a full frame camera, which causes vignetting or a black border around your image.

The black border effect isn’t an issue with your lens adapter, it’s because the size of the lens is designed for a smaller camera sensor. So when you use the APS-C lens with a full frame camera sensor, there is a border around the outside where light from the lens cannot reach. This appears as a black band in the image. 

Here is an analogy to help you think of this in a different way: Imagine your APS-C lens is a 6x8 photograph and you want to frame it. Your full sensor camera is like a 10x12 picture frame. If you want to use this frame for that photo, there’s going to be some blank space around it.

To avoid this happening, you can use crop sensor lenses with crop sensor cameras, and use full frame sensor lenses with crop sensor cameras although the image will be cropped by the size of your camera sensor.

Orders & Payments

How can I pay for my order?

You can express check out with Paypal and Google Pay, or use credit card, Afterpay, or Coinbase.

You can pay for your order with a credit card (Visa, Mastercard, Amex), Paypal, Google Pay,  Afterpay or Coinbase.

How do I use a discount code?

Use your discount code at checkout before you finalise your order.

If you have a discount code, remember to add it into the ‘discount code’ section at checkout before you finalise your order. Please note that if you forget to apply your discount code, we cannot apply it after the fact, but you can hold onto your code for your next purchase.

How can I find out when something's back in stock?

Enter your email on the product page and you’ll receive an email when it’s restocked.

For an estimate of when the product will be back in stock, please email us with the specific filter size or lens adapter and product name you want, and which country you live in.

There's an error in my order, how do I change it?

Email us as quickly as possible. We can change your order details but only before it has been processed, which happens within 24 hours.

Please note that there will be delays associated with delivery times if you entered the wrong address.

My discount code didn't work, what do I do?

Please note discount codes are case sensitive, so check that first. If it’s still not working, please email us.

If you believe your discount code is valid and should be working, please email us with the code in question, a screenshot of the error screen, and a short explanation of the problem and we’ll help you out.

Shipping & Delivery

How long will it take for my order to arrive?

Standard shipping: 3-7 days.
Express shipping: 2-4 days.

Please allow an extra 2 days extra for regional areas.

What are your shipping rates?

Enjoy free standard shipping within Australia.

If you want your order delivered faster, express shipping is $8.95. We use AusPost and Fastway Couriers as our delivery partners for faster, safer delivery.

How do I track my order?

You’ll receive a tracking number once your order has shipped.

Please allow 24 hours for your tracking number to update.

My order never arrived, what do I do?

Check your tracking number if you have one, then please email us, we’ll help you.

If your order has a tracking number, allow 48 hours for it to update and check that before emailing us. If your order doesn’t have tracking, email us with your order number and we’ll get to the bottom of it for you. Please note delivery can be affected by local circumstances, which will push out our delivery time estimates.

It says my order was delivered, but I can’t find my package, what do I do?

Email us with your order number and tracking number, and once we can verify your missing package, we’ll chase our delivery partner for you.

If your tracking number says your package has been delivered and you can’t find it, please contact us with your order number and we will make a refund claim on your behalf. We will work with you to get the gear you need in your hands as quickly as possible.

Returns & Refunds

I ordered the wrong product, can I get a refund?

Yes, provided you make a claim within 30 days of purchase, and the products and packaging are returned in unused, as new condition.

If you ordered the wrong product for any reason, simply fill out our returns form within 30 days of purchase, and we can exchange it for the correct product. Please note that return shipping costs will not be refunded, and you need to cover shipping costs for the new product. The products remain your responsibility until we receive them, so we recommend tracked or registered shipping.

How long will it take for my refund to be processed?

Your refund will be processed within 48 hours of receiving the returned product(s) with packaging in unopened, as new condition.

You can help expedite the returns process by providing all the necessary information in our returns form, and promptly posting the return products once you receive return labels and instructions from our customer support team. Your return will be processed within 48 hours once we receive the returned products and packaging in unused, as new condition. Read our returns policy for more information.

Will I get a full refund if I return my products?

Yes, provided we receive your returned products and packaging in unused, as new condition.

To be refunded for your product, you need to return the product and packaging in unused, original condition in an unmarked, intact state. All items, including cleaning cloths and tree codes, must be included. Products that are not in this condition cannot be refunded. Please note that return shipping costs will not be refunded, and you also need to cover shipping costs for any new items ordered.

How long do I have to return items?

You need to complete our returns form within 30 days from purchase.

Provided you submit a claim via our returns form within 30 days of your purchase date, we will gladly process your return. You can help expedite the returns process by providing all the necessary information in our returns form, and promptly posting the return products once you receive return labels and instructions from our customer support team. Your return will be processed within 48 hours once we receive the returned products and packaging in unused, as new condition. Read our returns policy for more information.

What is your lifetime warranty?

We believe the best way to make a product sustainable is to make it last a lifetime or more, that’s why we guarantee our products for life.

We use the highest quality materials coupled with precise manufacturing processes, but bad things happen to good people (and products) and, from time to time, some units may fail. If your Urth product fails from normal usage, we will replace it with a new unit.

To make a lifetime warranty claim, email our customer support team with your order number, a photo or video of the issue, and a written description of the issue.

Tree Planting

What is Urth's tree planting initiative?

For every product purchased, we plant 5 trees in areas suffering severe deforestation.

When you buy an Urth product, our tree planting partner, Eden Projects, is able to provide employment for local people in areas of severe deforestation. So not only are you helping reforest out planet, you’re also providing vital employment opportunities for local communities.

How does Urth plant trees?

We have partnered with Eden Reforestation Projects.

Eden employs local people that live near areas of deforestation to plant the trees. So you can help provide employment and repair damaged ecosystems. Read more about our tree planting projects here.

Where are the trees planted?

We’re the primary sponsor of the Morangobe site in Madagascar and support tree planting projects in Haiti, Nepal and Indonesia too. 

In 2019, Urth proudly became the primary sponsor of the Morengobe project in Madagascar. We also plant trees in Haiti, Nepal and Indonesia. Read more about our tree planting projects here.

Who plants the trees?

People from the local communities directly affected by deforestation.

Your Urth purchase helps create employment opportunities for local communities, and plants 5 trees for each product. We work with Eden Projects as our tree planting partner and they provide employment for local communities, empowering them to rejuvenate their local forests and ecosystems. Feeling inspired? You can donate directly to Eden projects here.

My tree code didn't work, what do I do?

Your tree code is case sensitive, so make sure you have entered it exactly as shown. 

You will receive a ‘thank you’ confirmation email’, make sure to also check your spam folder if you can’t find it. If you still have doubts that your trees have been planted, shoot us an email with the code and we can double check for you.

Rename

Why the name change?

Urth better reflects what we're working to protect.

Gobe started in the back of a van 5 years ago and we’ve done some growing up since then. Our new name better reflects what we’re working to protect and speaks to our greatest inspiration.

Any new products coming?

Absolutely, join our mailing list to be the first to see new products.

We have refined our current range and developed exciting new tools for creators. We will launch some new products with our new name and more before the end of the year.

Will my account info stay the same?

Yes.

You can log into your Urth account with your existing Gobe login details.

Does the lifetime warranty carry over?

Yes it does.

All warranties of Gobe products will be honoured. And our lifetime warranty will continue under our new name too.

Are there new owners?

No, it's still the same owners and passionate team.

The original founders, Chris, Christian and Minnie are still leading the same team. It’s a new name, not new management – there’s too much more we want to achieve!

Does Urth still plant 5 trees with each product?

Absolutely.

We’re still planting five trees with every product and you can plant five more when you open your products. And our loyalty program has even more ways to plant trees and help the planet.

What's the difference between the Gobe and Urth ranges?

Our premium Urth range has replaced the Gobe 2Peak range, and the Urth Plus+ range is our new professional range replacing the Gobe 3Peak range.

Gobe had three different ranges of filters: 1Peak (Entry-level), 2Peak (Mid-tier), and 3Peak (Professional).

With Urth we have made significant improvements to the quality of our products, refined our current range down to two ranges: Urth (our premium range) and Urth Plus+ (our professional range). All Urth products have the same or more layers of nano-coating than Gobe products. The Urth range uses Japan AGC glass and the Urth Plus+ range uses the world’s best German SCHOTT glass.

Both Urth ranges also give you the opportunity to plant an additional 5 trees per product for a total of 10 trees planted per product.

Your Cart (0)

You're $0.00 away from free shipping!

Free shipping for all Australian customers!

Your cart is currently empty.

You might also like

Glass Cleaning Spray

Glass Cleaning Spray 30ml / 1 fl. oz.

Our formula is free from alcohol or ammonia so it’s