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Gobe Returns Policy

Welcome to our returns policy, we’re sorry you’re here but we’ll get your sorted fast. It’s pretty straight forward really. You can lodge a claim within 30 days of purchase and the return package is your responsibility until it is delivered to us, so we recommend tracked shipping.

A few things to note:

1. 30 days

You’re welcome to return Gobe products for any reason within 30 days of purchase. To avoid disappointment, please note that returns claims made outside this time will not be processed.

2. Refunds

To be refunded for your product, you need to return the product and packaging in unused, original condition in an unmarked, intact state. All items, including cleaning cloths and tree codes, must be included. Products that are not in this condition cannot be refunded. Please note that return shipping costs will not be refunded, and you also need to cover shipping costs for the new item.

3. Exchange

If you ordered the wrong product for any reason, we can exchange it for the correct item provided it is returned in unused, original condition including all packaging in an unmarked, intact state.

4. Defects

If you believe your product is defective, please attach proof of the issue with your claim form. Without it we cannot assess your claim, so to make this process as quick as possible, please add a photo or video.

5. Track your return

Please note that we can not take responsibility for return deliveries. To avoid your package going missing, we recommend you use registered or tracked shipping because parcels remain your responsibility until they are delivered to Gobe.

Returns form

So we can help you as quickly as possible, please fill out all the below information and attach supporting evidence. If you’ve ordered the wrong item, please ensure you include the information about your camera model and lens (including make, focal length, f-stop value and lens mount type) so we can help you to find the right product for you.

  • Allowed extensions: jpg, jpeg, gif, png, amv, avi, mp4, mov, m3u8, 3gp, wmv

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